With over 15 years of trusted service, FACTS has helped thousands of students and professionals procure authentic academic documents. Here are answers to the most frequently asked questions about our services.
How do I contact FACTS Transcripts?
Please visit our Contact Us page or email us at support@factstranscript.com. Note: Walk-ins are not allowed. Visits are by prior appointment only.
How should I send my academic documents?
Upload clear scanned copies via the portal or email.
Ensure all edges are visible
Avoid blurred or cropped scans
Do not use mobile photos
What documents are required?
Generally required:
Mark sheets (all years)
Degree certificate (front & back)
ID proof (Passport/Aadhaar)
Application form
How long does transcript processing take?
Usually 7–15 working days after document and payment confirmation. Time may vary by university.
Do you ship internationally?
Yes, we ship worldwide to universities, WES, and other organizations.
Can you send transcripts to multiple addresses?
Yes, you can add multiple recipients and select the number of copies for each.
How many copies should I order?
We recommend ordering 1–2 extra copies for backup.
What if my college is closed?
If your college is closed, transcripts will be issued by the affiliated university.
Why are clear documents required?
Unclear or incomplete documents may be rejected by universities, causing delays. Always upload high-quality scans.
How do I scan large documents?
Use professional services like Xerox/FedEx centers for proper scanning of oversized documents.
How can I make changes to my order?
You can update details before processing starts via your account. For major changes, contact support.
