Frequently Asked Questions

You can send your academic documents through multiple channels: Email your scanned copies to support@factstranscript.com, share them via WhatsApp at +91 80888 80630, or upload them through our secure online portal on the contact form. Physical documents can also be submitted in person at our Bangalore office by prior appointment.

Typically, you need to send scanned copies of:

• Your degree certificate
• Mark sheets from all semesters
• Clear ID proof (passport, Aadhaar, or PAN)

For some universities, an admission letter or provisional certificate may also be required. We'll provide a detailed checklist based on your specific university and service requirements.

Processing time depends on your university and the service tier chosen:

• Standard Processing: 7-14 days from document submission
• Express Processing: 3-5 days
• Premium Rush Service: 1-2 days

Delivery time depends on your location and chosen delivery method (email, courier, or direct dispatch). You can track your order status 24/7 through our portal.

You can make changes to your order within 24 hours of placing it by contacting our support team. Possible changes include:

• Modifying recipient address
• Changing delivery method
• Adjusting quantity or service type

After 24 hours, the order moves to processing and cannot be changed. Contact us at support@factstranscript.com or call +91 80888 80630.

Pricing varies based on your university and service type:

• Transcript Processing: Starting from ₹2,500
• Degree Verification: ₹1,500 - ₹2,000
• MOI Certificates: ₹1,000 - ₹1,500
• Bulk Discounts: Available for multiple orders

Request a free quote by contacting support@factstranscript.com for personalized pricing based on your specific needs.

While we work with over 1300+ universities, not all are listed on our website. If your university isn't listed, please contact our support team. We can still procure transcripts from your institution. Our team will guide you through the process specific to your university. Many institutes can be added to our database upon request.

Yes! FACTS can send sealed transcripts directly to evaluation bodies including:

• WES (World Education Services)
• IQAS (International Qualifications Assessment Service)
• ICAS, ICES, CES, PEBC, and many more

We handle the entire ECA (Educational Credential Assessment) process for you. Just provide the evaluation body's address and details, and we'll ensure your transcripts reach them sealed and verified. This service is included in our ECA packages.

Absolutely! All transcripts are 100% authentic and official. Key points:

• Transcripts are procured directly from your university
• They are issued by the university itself, not by FACTS
• Each transcript is sealed, signed, and stamped by the university
• Recognized worldwide for immigration, employment, and education purposes

Our ISO 9001:2015 and ISO 27001:2013 certifications ensure the highest standards of authenticity and security.

Yes, we provide electronic transcripts for universities that support digital document dispatch. Benefits of e-transcripts:

• Sent via secure email directly from the university
• Faster delivery compared to physical copies
• Accepted by most universities and evaluation bodies worldwide
• Cost-effective option
• Environmentally friendly

Contact us to check if your university supports electronic transcript delivery.

An MOI (Medium of Instruction) certificate is an official document from your university confirming that your education was conducted in the English language.

Why you need it: This is required for immigration applications to:

• United Kingdom
• Canada
• Australia
• New Zealand
• Ireland

An MOI certificate can exempt you from English language tests like IELTS. We procure MOI certificates directly from your university in compliance with international standards such as MOI-UK.

Every order receives a unique tracking ID upon submission. You can track your order status in multiple ways:

• Through our online tracking portal using your order ID
• Email updates at key milestones in your order
• WhatsApp updates at +91 80888 80630
• Direct communication with our support team

Our 24/7 support team will provide real-time updates on your order status. Contact support@factstranscript.com or reach out via WhatsApp for quick assistance.

Refund Policy:

• Full Refund: If the service cannot be completed due to our fault within 15 days of order submission
• Document Resubmission: If documents are rejected or incomplete, we'll work with you to resubmit at no extra cost
• Cancellation Within 24 hours: Full refund if order is cancelled within 24 hours of placement
• Processing Fees: Non-refundable after 24 hours of order submission

For any refund-related queries, contact support@factstranscript.com with your order ID.